• Student Responsibilities
  a. Introduction
  b. Primary Job Duties
  c. Other Related Duties
  d. Schedule
  e. Attendance Policy
  f. Substitutes
  g. Time Collection/Payroll
  h. Protocol and Conduct
  i. Opening the Library
  j. Closing the Library

• Responsible for the security of the Library's material during their shift.
• Charge, discharge, and renew library materials circulating from the Fine Hall Library following guidelines in the Procedures Manual.
• Use and assist patrons with the Main Catalog and other on-line resources (i.e. Library web page and EReserves Reserves) within Fine Hall Library
• Answer questions about circulation, reserve and library policies
• Give directional information
• Report all problems to either Student Supervisors or full time-staff.
• Handle items that lack barcodes or items that cannot be found in the circulation database using the Manual Charge Form
• Shelving/Shelfreading:
  - During each shift, shelve all returned reserve material and returned reserve materials to the shelves.
  - Discharge all materials in book return bins.
  

• Assist with the opening and closing of the Library.
  
• Search stacks for missing, in transit or overdue material.
  

• Know your schedule. There is no excuse for forgetting to come to work.
  
• Be on time. If you are more than 10 minutes late, it is an unexcused absence. If you know you are going to be late, call and let either the Library full time day or evening staff know, or when appropriate, the student supervisor or student that you are relieving.
  
• Substitutions are your responsibility. If you do need a substitute, you must request it via the mailing list (finestaff@lists.princeton.edu). Be specific and include the date and times needed. Also, when responding to sub requests, again, we request that you be specific and include the date and time. As back up, student staff phone numbers are posted on the Fine Hall Library web site and a calendar will be provided by the posted schedule on the bulletin board behind the circulation desk. Please place your substitute information here as well. Last minute subs can easily be remedied with a phone call, so do not rely on the mail list alone. A good rule of thumb:
  3-4 days before : e-mail
  1-0 days before : start calling
  
• Student Supervisors will assist in closing on Friday nights, opening and closing on Saturday, and opening on Sunday. If, for some reason, a Student Supervisor is not available and you need to open the Library, contact the Firestone Library security desk. They will sign out a key to you; it is your responsibility to return it at the end of your shift. If the building is locked, call Campus Security and they will open it.
  
• Absences are excused only for the following reasons:
  - You are ill.
  - You have a family emergency.
  - You have to reschedule an exam.
  - You requested a sub early on and found coverage.

• Absences are unexcused when:
  - You forgot your schedule.
  - You oversleep or stop to get food.
  - You don't request a sub.
  - You requested a sub less than 24 hours before your shift and no one covered you.

• If you know you will be absent or late, please contact Library staff when appropriate:
  - full time day (M - F 8a to 5p)
• Please review the section on Termination in the Student Employment Handbook (pg. 23). This Library will consider any unexcused absence as unsatisfactory performance and the following disciplinary procedure will apply:
  - One unexcused absence will result in an oral warning.
  - Two unexcused absences will result in a written warning; a copy will be sent to the Student Employment Office.
  - Three unexcused absences are grounds for dismissal.

• Time Collection
  - The hours that you work are posted online in the Princeton University Time Collection database. It is bookmarked on the circulation terminals accessible using your email log on and password. The hours you worked are posted in Time Collection (total hours worked per shift/week/two weeks) AND written manually on a Payroll time slip that corresponds to the current pay period.
  

It is your responsibility to maintain your hours on BOTH the Payroll time slip AND within Time Collection. In addition, you must approve your time at the end of the two week pay period.

If you are an undergraduate student, you pick up your paycheck every two weeks (see schedule posted on the Staff Bulletin Board) on the first floor of New South. If you are a graduate student, you pick up your paycheck in your home department. No student may work more than a total of 40 hours for the University per week in any capacity. You are responsible for seeing that you do not go over this limit.

Protocol and Conduct

Approachability

You are the first person most patrons see upon arriving at the library. When possible, try to greet all patrons with eye contact, a smile, and a “Good morning/afternoon/evening.” You want them to remember you when they need help as someone who looked willing to help them. Also, avoid activities that make you appear unavailable such as putting your head down, or especially wearing headphones.

Upset patrons
Please remember that your primary responsibility is to serve the patrons who come to the desk. Sometimes patrons are frustrated by the library's policies or by the state of their library borrowing account. It is not your job to argue or to negotiate with patrons. If a patron questions a fine or a library policy or claims to have returned a book that still appears on their account, please politely explain to the patron that he or she will need to speak to your supervisor about such matters. It is also necessary to involve a supervisor whenever a patron asks you to make any sort of exception to any of the library's rules or policies.

Friends
Naturally your friends will stop by to speak to you at the desk. They should never stand right beside patrons who are charging books and never sit behind the desk. Please be aware that when you are being visited you appear to be busy and thereby deflect all incoming patrons to your co-workers. This is inefficient and unfair. Please keep these visits brief. Using instant messaging software and checking email are like talking to your friends in person. Limit these activities to times when there are no patrons around. Make sure you never keep a patron waiting because you are finishing an online conversation.

Homework
Occasionally you will have time to do some homework at the desk; of course all of your other responsibilities must be attended to first. If you are studying at the desk please make sure that your work can easily be pushed aside to help a patron. It is important to look up frequently to see if any patrons need your help. When your nose is buried in a book or your body is draped across the desk, most patrons assume that you are completely uninterested in helping them. Be alert.

Computer use
Please be aware of the "Princeton University Information Technology Resources and Internet Access -- Guidelines for Use.":
<http://web.princeton.edu/sites/guidelines/>
In addition, we ask you to strictly limit the amount of time spent using email and instant messaging. It is inappropriate to download files and/or to play computer games while working at the desk. The circulation computers have limited RAM memory. Downloading such files will seriously hamper the computer's performance capability

Circulation desk area
As stated already, patron assistance is our primary responsibility.
Because the circulation desk area is so small and confining we ask that you be mindful of the following:
- Please place your personal belongings underneath the Circulation desk and out of the way of the floor area behind the desk.
- From time to time, you will be asked to work on various projects during your shift. Please make every attempt to do this work away from the Circulation process area. Another alternative is to work off of an empty cart. Doing so will free up valuable space at the desk area itself.
- Please dispose of food waste in the large metal bin in front of the staff room.

Opening the Library

• You should be at the Library at least 5 minutes before opening time to prepare the Library for patron use.
• You will need a key to open. Obtain key from Rebecca Howley prior to your shift.
• Do not open the doors until:
  - The Math/Physics side and Biology side lights are turned on.
  - The photocopy machines are turned on.
  - The Circulation desk terminals are on logged on.
  - The overnight return bins to the left of the door are emptied. (The key to the bin is in the drawer by the circ desk on the wrestling key chain) This is a very important step on weekends and any time Doug is out. Not emptying the bins on time results in unfair fines for our patrons.
  
• Open the front door locks across the bottom and use the hex key to lock down the pushbar.
  
• Change the due date stamps as needed.
  
• Check-in all return bin material according to Circulation desk procedures.

• You're late. Please be prompt. More than any other patrons, the grad students depend on your being here. Murphy's Law states: "It is always when you're late that someone needs to get in".
  
• Patrons cannot enter the building via the McDonnell stair doors entrance. We have an allen wrench key to open the doors on the keyring with the front door hex key at Circ desk.
  

• At 15 minutes prior to closing lock the front doors by locking the bottom locks on the left three doors and use the hex key to release the pushbar; return key to the drawer by the circulation terminal.
• Use the closing bell and ring for thirty seconds to announce that the library is closing.
• Check downstairs to inform people the library is closing.
• After assisting any remaining patrons with circulation needs, close all windows on the circ computers. Do not shut down the computers.
• At 5 minutes prior to closing, check the library for patrons one more time and turn off lights as you proceed through the library.
• Check that the doors are closed when leaving the library. Sometimes the door sticks so be sure to give it an extra tug to double check.

When opening or closing, please follow, fill out, and sign the appropriate checklist located at the circulation desk to avoid forgetting any steps. Leave completed forms at the circulation desk and they will be picked up the next morning.